Customer Experience Associate
✨ AI Summary
Sure is a pioneering force in the insurance technology sector, dedicated to enhancing digital insurance capabilities. As we work to convert the insurance industry, which currently sees a mere 1% of transactions as digital, we're focusing on a significant $6 trillion market opportunity. Our mission involves collaborating with insurance carriers to facilitate their transition from offline to online operations, as well as assisting non-insurance entities in launching integrated digital insurance solutions.
Why Join Us?
- Remote-first environment encouraging work-from-home flexibility
- Meaningful contributions to a transformative industry
- Recognized for growth by Deloitte, Inc., Forbes, and CNBC
- Join a passionate, collaborative, and driven team.
Position Overview:
We are on the lookout for a proactive Customer Experience Associate to enhance our insurtech team and provide superior service to our clients. You will act as a trusted insurance consultant, assisting customers from policy sales to billing queries while supporting our vision of modernizing insurance.
Main Responsibilities:
- Deliver exceptional customer service via phone, text, and email.
- Guide clients through the entire policy lifecycle, addressing inquiries and updates.
- Document customer interactions accurately.
- Manage billing adjustments, payments, and refunds.
- Identify process improvement opportunities to boost operational efficiency.
- Collaborate effectively across teams to tackle insurtech challenges.
Requirements
- Minimum 1 year in a customer-facing role
- Strong problem-solving and communication skills
- Tech-savvy with a quick learning curve
- - Self-motivated and detail-oriented
- Ability to obtain relevant insurance licenses swiftly
- Preferred experience with tools like Notion and Zendesk.
