Customer Support Representative
✨ AI Summary
Wave is dedicated to transforming Africa into the first cashless continent. Since our inception in 2017, we have been addressing the lack of access to financial services for millions, allowing users to send and receive money without the burdens of bank fees or long waits. Our innovative mobile app facilitates cash deposits, withdrawals, and payments across nine countries, and we are rapidly expanding.
Role Overview: We are on the lookout for a Customer Support Representative to join our dynamic team during this exciting growth phase. The ideal candidate will be passionate about providing exceptional customer service and ensuring client satisfaction is prioritized.
Main Responsibilities:
- Act as the main point of contact for customer inquiries, delivering top-notch service.
- Address and resolve customer concerns efficiently, collaborating with other departments as necessary.
- Maintain knowledge of Wave products to provide accurate information.
- Utilize active listening to understand customer needs and propose effective solutions.
- Engage in team meetings to contribute to ongoing improvement efforts.
Requirements:
- Fluency in French, Haoussa, Zarma, and additional local languages.
- Minimum of 3 years of experience in a similar role (customer service or call center).
- Willingness to work flexible hours.
Preferred Qualities: Strong initiative, attention to detail, excellent communication skills, and a team-oriented mindset. Experience in mobile wallet services is a plus.
