Customer Support Representative

Wave is dedicated to transforming Africa into the first cashless continent. Since our launch in 2017, we've been providing accessible financial services to millions across nine countries, overcoming traditional banking barriers.

Role Overview:
We are in search of a Customer Support Representative to enhance our rapidly expanding Customer Support team. This individual will focus on delivering exceptional customer service, ensuring that client satisfaction remains a top priority.

Main Responsibilities:

• Handle a high volume of incoming calls.
• Identify customer needs and provide satisfactory solutions.
• Establish trust and maintain relationships through effective communication.
• Deliver accurate information using appropriate tools.
• Resolve customer complaints with timely follow-ups.
• Document customer interactions and manage accounts.
• Adhere to communication protocols and strive for customer engagement.

Requirements:

• Minimum of 1 year in customer support or client services.
• Proficient in French, Mooré, and Dioula.
• Available to work outside standard hours.
• Strong communication and active listening skills.
• Familiarity with CRM systems.
• Education: Baccalaureate + 2 years higher education.
• Experience in mobile money or banking is a plus.