Customer Support Specialist
✨ AI Summary
WeWire is seeking a Customer Support Specialist to join our team in Nigeria or Ghana. This full-time position offers a competitive salary of $450. In the fintech sector, building trust is crucial, and our customer support plays a vital role in establishing that trust. As part of WeWire, an app that facilitates sending, receiving, holding, and exchanging currencies through mobile money, bank transfers, and stablecoins, you will ensure that users feel secure with every transaction.
Key Responsibilities:
- Address customer inquiries through email and chat with a friendly and professional demeanor.
- Utilize AI support tools for efficiency while knowing when to apply human judgment.
- Recognize and escalate compliance-related issues such as fraud, KYC, and regulatory complaints.
- Collaborate with Engineering and Compliance teams to troubleshoot account and app-related problems.
- Identify recurring issues and provide insights to the Product and Operations teams.
Requirements:
- Minimum of 2 years of experience in Customer Support or Customer Success, preferably in a dynamic digital environment.
- Proficiency with Help Scout, Intercom, or similar support platforms.
- Background in fintech, financial services, or payment processing.
- Familiarity with AI tools and adaptive workflows.
- Exceptional written communication skills and the ability to make sound decisions under pressure.
- Basic understanding of compliance principles (KYC/AML, data privacy) or a willingness to learn quickly.
To apply, please email your CV to hr@wewire.com with "Customer Support Specialist" as the subject line, along with a brief note explaining why you are a suitable candidate.
