Telesales Representative Executive
✨ AI Summary
We are seeking a Telesales Representative to enhance our Customer Retention team, focusing on promoting digital and financial inclusion across our markets. In this role, you will engage with existing customers via phone, driving sales growth by introducing and selling M-KOPA's innovative offerings while surpassing sales targets and nurturing enduring customer relationships.
Main Responsibilities:
- Proactively market additional M-KOPA products to current customers to boost sales.
- Foster strong customer relationships to enhance loyalty and satisfaction.
- Maintain high call quality by providing accurate information to customers.
- Achieve set productivity goals regarding call handling and interaction efficiency.
- Document customer interactions and provide regular updates to the Telesales Team Lead.
Requirements:
- A HND/Bachelor’s degree in Business Management or related discipline.
- Minimum of 2 years experience in a corporate setting, preferably in BPO or call centers.
- Strong verbal and written communication abilities.
- Proficient in MS Excel.
- Demonstrated presentation and coaching skills, with a results-driven approach.
How to Apply:
Interested candidates are encouraged to apply as soon as possible, as applications will be reviewed on a rolling basis. M-KOPA is an equal opportunity employer and prohibits any form of recruitment fees during the hiring process. Successful applicants will undergo background checks.
