Senior Developer Advocate
✨ AI Summary
Buffer is seeking a Senior Developer Advocate to enhance our API and developer experience while fostering our community and supporting small business growth. This role is fully remote and part of our Engineering team.
Key Responsibilities:
- Manage escalated API support queries and serve as a technical resource for the customer support team.
- Engage and grow the developer community via platforms like Discord and other relevant channels.
- Create educational content, including blog posts, webinars, and technical guides.
- Represent Buffer at industry events through talks and presentations.
- Improve developer documentation in collaboration with engineering teams.
- Develop proof of concepts for third-party integrations using Buffer's API.
- Identify partnership opportunities and contribute to the API roadmap.
Qualifications:
- Experience in software engineering with a background in developer advocacy or relations.
- Proficient in creating technical content and troubleshooting API workflows.
- Strong communication skills for engaging with developer communities.
- Experience in customer service with a focus on user journey and experience improvement.
- Project management capabilities and a proactive approach to expanding Buffer’s developer presence.
