Country Growth Operations Lead
✨ AI Summary
Join Wave in its mission to transform Africa into the world's first cashless continent. With the aim of providing accessible financial services, Wave has already reached millions of users across nine countries since its inception in 2017. We are seeking a Country Growth Operations Lead to spearhead user acquisition and agent operations in one of our early-stage markets.
Main Responsibilities:
- Develop and implement strategies to drive user growth and enhance agent operations.
- Collaborate with leadership and local teams to align growth initiatives.
- Optimize distribution processes by partnering with product and engineering teams.
- Manage agent networks, focusing on acquisition, setup, and liquidity to satisfy user needs.
- Foster a high-performance culture within your team, emphasizing excellence and innovation.
- Track and manage financial and business performance metrics.
Requirements:
- Over 8 years of senior leadership experience in user acquisition or agent operations, preferably in mobile money, fintech, or telecom sectors.
- Bilingual proficiency in English and French is essential.
- Strong interpersonal skills for effective communication and relationship building.
- Proven track record in sales and meeting customer needs.
- Analytical mindset with a focus on metrics and continuous improvement.
