Customer Service Executive
✨ AI Summary
The Customer Service Executive is an essential member of Sun King’s Customer Service Team, acting as the primary contact for customers. This role is crucial in providing timely and reliable assistance regarding products and services, while also contributing to a high standard of customer satisfaction.
Main Responsibilities:
- Address and resolve customer inquiries promptly.
- Engage with customers experiencing delayed payments to minimize defaults.
- Initiate contact with inactive customers to address unresolved issues.
- Foster strong customer relationships to encourage repeat sales.
- Assess customer satisfaction post-sale to enhance retention.
- Document customer interactions and product details for future reference.
Requirements:
Candidates should possess a Diploma in Business Administration, Sales and Marketing, or Customer Service Management. A minimum of one year of relevant experience is preferred. Proficiency in local languages such as Ewé or Ifè is an advantage.
What We Offer:
Sun King provides opportunities for professional development in a rapidly growing sector. The company promotes a collaborative and multicultural work environment, alongside tailored learning programs through the Sun Center for Leadership.
About Sun King:
Sun King is a leader in off-grid solar energy solutions, dedicated to providing affordable and reliable energy to those without access to traditional electric grids. With over 25 million customers, we focus on sustainable energy access through innovative financing options.
