Customer Service Representative
✨ AI Summary
Insolation Technology LTD, a premier provider of technological solutions based in Lagos, Nigeria, is dedicated to delivering clean, affordable, and reliable solar energy to both homes and businesses nationwide. We pride ourselves on ensuring an exceptional customer experience with our products and services.
Job Overview: We are looking for an enthusiastic and customer-focused individual to become our next Customer Service Representative. This role involves offering outstanding support to our clients, serving as the initial contact for inquiries and concerns, and promptly addressing issues as they arise.
Key Responsibilities:
- Act as the main contact for all customer inquiries, concerns, and complaints.
- Provide timely and accurate information regarding our offerings.
- Respond to customer communications through phone, email, and social media.
- Investigate complaints and escalate issues when necessary.
- Maintain and update customer records and account information.
- Collaborate with various departments to enhance customer satisfaction.
- Assist in developing and implementing customer service policies.
- Identify improvement areas in the service process and suggest enhancements.
- Meet and surpass customer service goals established by the company.
Requirements:
- High school diploma or equivalent; college degree preferred.
- At least 2 years of experience in customer service.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and conflict resolution skills.
- Proficient in Microsoft Office and customer service software.
- Able to thrive in a fast-paced environment.
- Good time-management and organizational skills.
- Fluent in English; additional local languages are a plus.
- Willingness to work flexible hours, including weekends and holidays.
Benefits:
- Attractive salary package.
- Health insurance coverage.
- Opportunities for professional growth.
- An inclusive and dynamic workplace.
If you're a self-driven individual passionate about customer service and eager to contribute positively to the renewable energy sector, we want to hear from you! Apply now to join Insolation Technology LTD as a Customer Service Representative.
