Customer Service Specialist
✨ AI Summary
iHerb is seeking a dedicated Customer Service Specialist (CSS) who will act as the main point of contact for customer inquiries, product questions, and order statuses. The CSS will maintain a high level of professionalism and ensure exceptional service to foster customer loyalty.
Key Responsibilities:
- Interact with customers through email, chat, and social media.
- Work with logistics and warehouse teams to resolve issues and handle exceptions.
- Respond promptly to customer inquiries and assess information to resolve complaints.
- Document customer interactions accurately and manage accounts efficiently.
- Coordinate communication among internal departments and follow up on customer interactions.
- Process Return Merchandise Authorizations (RMAs) as necessary.
- Escalate unresolved issues to ensure timely resolutions.
Qualifications:
- Minimum of 2 years of experience in a contact center or similar role.
- High school diploma required; Associate’s degree preferred.
- Strong customer service focus with excellent verbal and written communication skills.
- Proficient in problem-solving and detail-oriented tasks.
- Familiarity with Google Business Suite and customer service practices.
- Ability to work under pressure and flexibility for weekend shifts.
About iHerb: iHerb is committed to making health and wellness accessible by offering a wide array of products worldwide. We value diversity and inclusion and are proud to be an equal opportunity employer.
