Customer Success Consultant
✨ AI Summary
Mama Money is a dynamic fintech company dedicated to enhancing the financial well-being of migrants and underserved communities across Africa and beyond. Since our inception in 2015, we have evolved from a simple cross-border payment service to a comprehensive financial platform that empowers users to send, save, and manage their money affordably. With our headquarters located in vibrant Cape Town, our team consists of 150 professionals from 19 diverse countries.
Role Overview: As a Customer Success Consultant, you will serve as the primary contact for customer inquiries, ensuring a high-quality experience through effective communication and problem-solving.
Main Responsibilities:
- Act as the main point of contact for customer queries.
- Utilize provided customer service tools for accurate and exceptional responses.
- Achieve or exceed productivity and quality targets set by management.
- Maintain professionalism and a positive demeanor while representing the company.
- Resolve customer complaints with urgency and initiative.
- Support colleagues and collaborate with other departments.
- Create and manage support tickets to address customer issues.
- Report any suspicious customer behavior.
- Communicate trends and feedback to management and suggest innovative solutions.
Requirements:
- Fluency in English and Sotho.
- Legal right to live and work in South Africa.
- Excellent written and verbal communication skills.
- Reside in Cape Town.
