Customer Success Manager

We are looking for a Customer Success Manager to oversee client relationships and ensure their ongoing satisfaction and success. The successful candidate will be proficient in English and will play a vital role in onboarding, training, and supporting clients throughout their experience with Parent™. You will serve as the primary liaison for designated accounts, facilitating seamless adoption, proactive engagement, and continuous value delivery.

Key Responsibilities:

• Act as the main contact for assigned client accounts, managing relationships in both English and French.
• Lead onboarding and training for new clients to ensure effective use of the Parent™ system.
• Enhance customer success and satisfaction by actively engaging with clients to meet their objectives.
• Monitor account health, usage, and engagement to identify areas for improvement and expansion.
• Provide chat support for quick client inquiries, ensuring prompt resolutions.
• Address client questions and collaborate with internal teams to resolve issues quickly.
• Keep accurate and current account information in the CRM system.
• Work with cross-functional teams to relay feedback, resolve client issues, and follow up with development for enhancements.
• Support renewal and retention efforts by fostering strong, trust-based client relationships.

Job Requirements:

• Bachelor’s degree or equivalent experience in Account Management, Customer Success, or related fields.
• 2–4 years of experience in account management or client relationship roles, ideally within SaaS or technology sectors.
• Experience with ticketing systems and live chat support.
• Fluency in English, both written and spoken.
• Excellent communication, organizational, and problem-solving skills.
• Proactive, customer-centric approach with the ability to manage multiple tasks.