Customer Success Manager
✨ AI Summary
Are you passionate about driving customer satisfaction and growth? We are seeking a Customer Success Manager to lead a valuable portfolio, enhancing client experiences and fostering opportunities for expansion. Join a dynamic team that combines fresh talent and experienced professionals dedicated to building a robust framework for success.
Main Responsibilities:
- Manage a portfolio of $3–4 million ARR, focusing on adoption, outcomes, and renewals to boost growth and advocacy.
- Oversee the renewal cycle, including forecasting, negotiating early renewals, and reducing churn.
- Work alongside Account Executives to identify cross-sell and upsell opportunities.
- Partner with clients to expedite value realization and enhance satisfaction throughout their journey.
- Establish trust with clients, offering innovative solutions tailored to their needs.
- Resolve escalated issues promptly to maintain high levels of customer satisfaction.
- Communicate ROI and create impactful content, including success stories and business reviews.
- Act as a knowledgeable representative of our products, providing valuable feedback to Product Management, Sales, and Marketing.
Requirements:
Minimum of 2 years in Customer Success or Account Management within a SaaS context. Strong understanding of best practices in Customer Success and excellent communication skills to engage with all organizational levels. Proficient in simplifying complex issues and collaborating with cross-functional teams. Hands-on experience with Salesforce is essential.
About Blackthorn:
We transform Salesforce® CRM into a powerful event planning tool, enabling organizations to manage events seamlessly. Our innovative platform offers rich analytics and personalization, improving the overall event experience.
