Customer Success Manager (French Speaker)

We are looking for a Customer Success Manager to oversee client relationships and ensure their ongoing satisfaction and success. The ideal candidate must be fluent in French and will be instrumental in onboarding, training, and supporting clients during their experience with Parent™. You will serve as the primary contact for designated accounts, facilitating seamless adoption, proactive interaction, and consistent value delivery.

Main Responsibilities:

• Act as the primary liaison for designated client accounts, managing relationships in both French and English.
• Conduct onboarding and training for new clients to ensure they are prepared to utilize the Parent™ system effectively.
• Enhance customer satisfaction by actively engaging with clients to help them achieve their objectives.
• Monitor account health and usage to identify areas for enhancement and expansion.
• Provide chat support for quick client inquiries and ensure prompt resolutions.
• Address client questions and collaborate with internal teams to swiftly resolve issues.
• Keep accurate and current account records in the CRM system.
• Work with cross-functional teams to relay feedback, troubleshoot client issues, and follow up on support tickets with the development team.
• Assist in renewal and retention efforts by maintaining strong, trust-based client relationships.

Job Requirements:

• Bachelor’s degree or relevant experience in Account Management, Customer Success, or a similar field.
• 2–4 years of experience in account management or client relations, ideally in the SaaS or tech sectors.
• Experience with ticketing systems and live chat support.
• Fluency in French (both spoken and written).
• Strong communication, organizational, and problem-solving skills.
• Proactive, customer-centric approach with the capability to handle multiple tasks.