Customer Support Associate
✨ AI Summary
LemFi is a Series B company dedicated to developing a financial app tailored for the Global South. With a team of over 400 across 20+ countries, we aim to create a financial ecosystem that empowers immigrants to maintain connections, build stability, and foster wealth. Our platform offers multi-currency accounts, payments, credit, and financial growth, processing over $1B in transactions monthly across more than 30 countries.
Role Overview: We are seeking a Customer Support Associate to provide high-quality support to our customers. You will adhere to established procedures, address customer inquiries with empathy and accuracy, and help enhance our operational processes as we expand.
Main Responsibilities:
- Respond to customer inquiries via phone, email, and chat.
- Record customer interactions in Zendesk accurately.
- Ensure adherence to company policies and regulatory standards.
- Escalate complex issues to senior staff when necessary.
- Collaborate with team members to resolve customer queries efficiently.
Requirements:
- Tertiary education in marketing, communications, business management, or a related field is preferred.
- 1-2 years of customer support experience, ideally in Fintech or Financial Services.
- Proficiency in French and English.
- Strong communication, empathy, problem-solving, and teamwork skills.
- Ability to work independently and manage multiple tasks effectively.
