Senior Account Manager
✨ AI Summary
SCAYLE is a rapidly expanding enterprise commerce platform that empowers B2C brands and retailers to deliver exceptional customer experiences through a unified backend. Our API-first, headless, and composable architecture is continuously upgraded to meet industry standards. With a robust tech stack including PIM, Shop Management, and Checkout systems, SCAYLE offers comprehensive solutions for modern commerce.
As a Senior Account Manager at SCAYLE, you will serve as a strategic partner for a portfolio of enterprise e-commerce clients, acting as the main point of contact and advisor from sales closure to account growth. Your role will involve:
- Relationship Management: Oversee client relationships, ensuring satisfaction and strategic expansion.
- Roadmap Alignment: Connect client needs with our product development, introducing new features and maximizing their potential.
- Hands-on Support: Engage in smaller configurations directly within the SCAYLE Panel to deliver immediate client value.
- Bridge the Gap: Collaborate with internal technical teams to translate business requirements into technical solutions.
- Performance Reviews: Conduct business reviews and workshops to analyze KPIs and recommend optimizations.
- Strategic Growth: Identify upselling opportunities and turn clients into advocates for SCAYLE.
Qualifications
Applicants should have a minimum of 3 years of experience in e-commerce, SaaS, or technical consulting. Strong relationship-building, communication, and problem-solving skills are essential. Familiarity with APIs, experience in a fast-paced environment, and fluency in English are required. Knowledge of other enterprise e-commerce systems and fluency in German are advantageous.
