Telesales Representative – Customer Retention
✨ AI Summary
We are seeking a Telesales Representative to enhance our Customer Retention team, focusing on promoting additional products to our existing M-KOPA customers. This role involves warm selling to individuals who already trust our brand, contributing directly to customer satisfaction and company growth.
About M-KOPA: M-KOPA is a leading fintech committed to financial inclusion across Africa, having connected over 7 million customers to essential products like smartphones and solar energy. Our efforts have unlocked over $2 billion in credit, with a significant percentage of our customers experiencing enhanced quality of life and first-time access to financial services.
Main Responsibilities:
- Execute upsell and cross-sell initiatives to existing customers, achieving or surpassing conversion targets through effective communication and relationship-building.
- Develop and maintain strong customer relationships, addressing concerns and enhancing loyalty.
- Meet productivity metrics while documenting interactions and providing feedback to the Team Lead.
Requirements:
- A degree in Business Management or a related field, with a minimum of 2 years in a corporate environment (BPO or call center experience preferred).
- Proven sales expertise with a results-driven mindset and excellent communication skills.
- Proficiency in MS Excel and a commitment to maintaining customer trust.
How to Apply: Interested candidates should submit their applications as we review them on a rolling basis. M-KOPA is an equal opportunity employer, encouraging applications from all qualified individuals.
