Account Manager
✨ AI Summary
The Bumpa Advisor - Account Manager role is a strategic position focused on fostering growth for high-performing merchants on Bumpa’s Growth, Scale, and Premium plans. You will act as a business advisor, driving revenue growth, retention, and product adoption through data insights and proactive engagement.
Main Responsibilities:
- Manage growth for assigned merchants, acting as a trusted advisor and understanding their competitive landscape.
- Collaborate with Merchant Success Managers to enhance engagement and retention for all merchants.
- Conduct proactive outreach through webinars and email campaigns to nurture merchant relationships.
- Handle merchant escalations effectively, providing tailored solutions and guidance.
- Coach merchants on goal setting and growth strategies, while identifying areas for product adoption.
- Act as an internal advocate for merchants, ensuring their feedback is communicated to product teams.
- Maintain accurate merchant data in CRM, tracking key metrics such as revenue and subscription status.
- Prepare account status reports and address any project assigned by your Line Manager.
Requirements:
- Bachelor's degree in a relevant field.
- 2-3 years of experience in Customer Success or account management within a B2B/SaaS environment.
- Strong technical acumen, critical thinking, and organizational skills.
- Excellent verbal and written communication abilities.
- Proficiency in tools like Freshdesk, CRM software, Slack, and Google Suite is advantageous.
- A passion for customer relations and a proactive, entrepreneurial mindset.
Benefits:
- Competitive salary and paid annual leave.
- Full extended medical benefits.
- A collaborative and supportive work environment.
- Opportunities for professional growth.
