Applied AI Scientist - LLMs & Voice
✨ AI Summary
Wave is on a mission to transform Africa into the first cashless continent, providing accessible financial services without the burden of high fees or long travel distances. Since our inception, we have helped millions access mobile money across multiple countries, and we're rapidly expanding our impact.
Role Overview: As an Applied AI Scientist on our Support Automation team, you will be instrumental in developing AI models and systems that enhance customer support, enabling seamless interactions for over 10 million users monthly. Your work will focus on optimizing voice and digital agents to address unique challenges in low-resource environments.
Main Responsibilities:
- Develop and deploy AI models for real-world applications.
- Evaluate and enhance autonomous voice and digital agents.
- Address complex cases involving poor connectivity and diverse languages.
- Oversee projects from conception to production, collaborating with product and engineering teams.
Requirements:
- 5+ years of experience in AI/ML engineering.
- Proficient in Python and backend development.
- Strong understanding of ML theory and hands-on experience with LLMs.
- Experience in deploying AI models in production environments.
- Fluency in English; bilingual in French is a plus.
