Chief Operating Officer (COO)
✨ AI Summary
We are seeking our inaugural Chief Operating Officer (COO) to play a pivotal role in our growth journey. In this position, you will convert our visionary goals into structured and scalable operations, allowing the CEO to concentrate on long-term strategies and external partnerships. This impactful role is ideal for a dynamic leader with a passion for transforming strategies into tangible outcomes.
Key Responsibilities:
- Collaborate with the CEO and leadership team to implement the strategic plan, defining clear objectives and accountability metrics.
- Design and enhance company-wide processes to support rapid growth, including go-to-market operations and customer onboarding.
- Lead the selection and rollout of business systems (e.g., e-Commerce, ERP, CRM) to enhance operational efficiency and decision-making.
- Oversee operational and financial KPIs, driving ongoing improvements in performance metrics.
- Ensure alignment among Engineering, Product, Sales, Marketing, and Customer Success teams.
- Manage and scale execution functions, including Customer Success, HR, and IT.
- Establish operational rhythms like quarterly planning and metric reviews for accountability.
- Resolve cross-functional challenges and promote a culture of data-driven decision-making.
- Mentor the operational leadership team to cultivate a high-performance culture.
- Lead initiatives for international expansion and business line launches, addressing operational risks.
What We Offer:
- A mission-driven environment with a transformative product.
- Competitive salary, equity opportunities, and comprehensive benefits.
- A culture fostering innovation and direct impact.
Requirements
- Over 10 years of operational leadership experience, with at least 5 years in an executive role in a high-growth tech set
- Proven track record in scaling revenue and developing operational frameworks.
- Strong analytical skills emphasizing data-driven decision-making.
- Experience in building and guiding high-performing teams.
- Bachelor’s degree in Business, Engineering, or a similar field; MBA preferred.
