Customer Success & Content Specialist
✨ AI Summary
Catlog is revolutionizing the way businesses are established, especially on social media platforms like Instagram. We empower entrepreneurs by providing solutions that streamline operations, enabling them to transform their social media ventures into substantial, scalable businesses. Our mission is to equip merchants across Nigeria, Ghana, Kenya, and South Africa with the necessary tools to thrive in social commerce.
Role Overview
We are seeking a proactive and empathetic Customer Success & Content Specialist to enhance our support team. This individual will play a crucial role in helping our merchants maximize their experience with our product while also developing content resources that promote customer autonomy. This position requires ownership in customer support, documentation, and basic content creation.
Main Responsibilities
- Customer Support: Engage with customers via Intercom, ensuring prompt and friendly communication. Troubleshoot issues and maintain a detailed log of inquiries and resolutions.
- Content Creation: Produce and manage a library of instructional videos and how-to guides for product features, ensuring they remain current as the product evolves.
- Social Media Assistance: Occasionally contribute to social media content by adapting existing materials for various platforms.
Requirements
- Strong communication skills, with the ability to explain concepts clearly.
- A quick learner, eager to understand our diverse product offerings.
- Detail-oriented and organized, with a focus on maintaining clear records.
- Comfortable with video recording and voiceovers.
- Prior experience in support roles is a plus, but not mandatory.
