Customer Success Manager
✨ AI Summary
Join Passion.io, a global app-building platform dedicated to empowering creators and enhancing their impact. We are seeking a Customer Success Manager who is passionate about fostering creator success and driving retention. This role goes beyond traditional customer support; you will be a strategic partner for high-impact creators as they navigate their app development journey.
Main Responsibilities:
- Onboard and retain a portfolio of promising creators, guiding them from concept to successful app launch.
- Develop onboarding processes that transition initial enthusiasm into tangible results.
- Monitor creator engagement and health metrics, responding proactively to changes.
- Identify potential churn risks and assist creators in overcoming challenges.
- Collaborate with Product and Marketing teams to incorporate customer feedback into our offerings.
- Enhance customer success strategies by optimizing lifecycle playbooks and measuring key performance indicators.
Requirements:
- Minimum of 3 years in a customer success or creator success role, preferably within SaaS or EdTech.
- Experience in a fast-paced startup environment.
- Proficiency with customer engagement tools (e.g., Hubspot, Intercom).
- Strong understanding of customer lifecycle and onboarding psychology.
- Excellent project management skills and the ability to balance multiple priorities.
