Field Operations & Marketplace Growth Lead
✨ AI Summary
Company Overview: Tucello Technologies Ltd is a peer-to-peer marketplace designed to connect busy individuals with reliable runners for errands and tasks. Our mission is to provide a flexible income source while helping people manage their time more efficiently.
Role Overview: We are seeking a Field Operations & Marketplace Growth Lead to enhance our marketplace's liquidity. This position is vital for ensuring an adequate number of active runners are available at optimal times and locations, thus improving match success, minimizing delays, and fostering customer retention.
Main Responsibilities:
- Oversee the onboarding and retention of runners in targeted neighborhoods.
- Increase the density of supply in high-demand areas.
- Monitor and analyze supply-demand dynamics to identify gaps in liquidity.
- Enhance errand fulfillment speed and success rates.
- Manage manual matching operations as necessary.
- Engage with local community channels such as WhatsApp groups and neighborhood clusters.
- Collect user feedback to refine operational processes.
- Collaborate with product and leadership teams to boost marketplace efficiency.
- Track operational KPIs like active runners, completion rates, and response times weekly.
Requirements:
- Minimum of 2 years in operations, logistics, or marketplace roles.
- Proven execution skills in fast-paced settings.
- Comprehensive understanding of urban mobility and local customer behavior in Nigeria.
- Strong interpersonal and communication capabilities.
- Experience in logistics, dispatch, or gig economy sectors is a plus.
