Happiness Engineer – Customer Support & Success
✨ AI Summary
At Automattic, we value our Happiness Engineers as essential contributors to the customer experience. Every team member begins their journey in support, ensuring they understand our customers' needs. As a Happiness Engineer, you will guide clients through the open web's possibilities, addressing technical issues and teaching them to reach their publishing and commerce objectives. You will also advocate for our users, helping to enhance our tools and services.
Role Overview
In this fully remote position, you will dedicate about six hours daily to assist customers via email and live chat, supported by your peers through Slack. Your schedule may involve working 1-2 weekends per month, with corresponding weekdays off. Your responsibilities will evolve as customer service demands change, providing an opportunity for continuous growth.
Main Responsibilities
- Assist customers with technical inquiries and enhance their experience.
- Identify potential issues and implement improvements.
- Participate in new initiatives, including onboarding calls.
- Mentor and support fellow team members.
What We Seek
- Experience with WordPress/WooCommerce and customer support.
- Proven initiative and measurable impact in previous roles.
- Strong communication skills, with a focus on building trust.
- Ability to work autonomously and manage deadlines effectively.
- Diverse expertise in relevant fields.
