IT Engineer
✨ AI Summary
As an IT Engineer at Raya, you will be responsible for enhancing the employee technology experience within a predominantly Mac environment. Your duties will include managing the entire MacBook lifecycle, from procurement to decommissioning, and overseeing mobile device management (MDM) and zero-touch provisioning through tools like Kandji and Apple Business Manager.
Your role will also involve administering Okta for identity management, handling provisioning, multi-factor authentication (MFA), single sign-on (SSO) integrations, and managing secrets with platforms such as 1Password. You will be tasked with overseeing our core SaaS tools, including Google Workspace and Slack, while automating user lifecycle management and monitoring licensing costs.
Key responsibilities include:
- Streamlining onboarding and offboarding processes with automated workflows.
- Implementing proactive measures for device reliability and troubleshooting recurring issues.
- Maintaining security and compliance documentation, including knowledge bases and IT runbooks.
- Collaborating with the infrastructure team on secure network access tools and policies.
Qualifications:
- 4-6 years of IT experience in a technology setting, focused on service orientation.
- Hands-on experience with MDM for MacOS, specifically in zero-touch provisioning.
- Proficient in Okta administration, scripting (Bash or Python), and managing secrets.
- Familiarity with network access platforms and troubleshooting skills.
- Experience with ticketing systems such as Zendesk or Jira Service Management.
