L1-L2 Service Desk Engineer

Growe is looking for enthusiastic individuals to join our team in providing Level 1 and Level 2 technical support within a corporate setting. The primary responsibilities of this role include maintaining and monitoring IT infrastructure, installing and configuring Windows and MacOS operating systems, and troubleshooting various hardware, software, and networking issues. You will also be responsible for regular system maintenance, managing support tickets, and ensuring timely resolution of user issues according to SLA standards.

Key duties encompass supporting endpoint security processes, assisting with the procurement and setup of IT equipment, performing basic system administration tasks, and collaborating with internal IT teams to maintain smooth operations. You will escalate complex issues to senior support teams when necessary.

To qualify for this position, you should have 1 to 3 years of experience in IT support, service desk, or desktop support roles, combining both L1 and L2 responsibilities. A solid understanding of Windows 10/11 administration, MacOS support, and endpoint security principles is required. Familiarity with systems such as Active Directory, SCCM, and VPN, along with experience using ticketing systems, is also essential. Proficiency in written and spoken English at an upper-intermediate level (B2) or higher is necessary.

We value candidates who demonstrate strong customer service and communication skills, effective troubleshooting abilities, and a detail-oriented approach to work. The ideal candidate will be adaptable to new tools and processes, possess a proactive mindset, and have the ability to handle high volumes of support requests calmly.

If you align with our core values of teamwork, results-driven focus, and adaptability, we encourage you to apply.