Online Business Manager/Senior Ops
✨ AI Summary
We are seeking an Online Business Manager or senior operations professional for a rapidly expanding medical coaching and education firm. This is an ownership position where you will oversee operational systems rather than simply executing tasks. Key responsibilities include:
- Managing client lifecycle operations such as onboarding, invoicing, renewals, session tracking, and offboarding.
- Coordinating with institutional vendors, handling W-9s, COIs, and procurement paperwork for universities and hospitals.
- Overseeing the VA's weekly tasks and facilitating a weekly standup meeting.
- Developing and maintaining standard operating procedures (SOPs) and operational workflows.
- Updating dashboards in Monday.com to serve as the primary reference point.
- Triage emails, coordinate calendars, and manage projects throughout launches and service delivery.
- Provide proactive reporting with context and suggested solutions instead of merely highlighting issues.
The ideal candidate will have over three years of experience in Online Business Management, operations, project management, chief of staff, or senior executive assistant roles, preferably in a founder-led coaching or professional services environment. Proficiency with Google Workspace, Stripe, Zapier, and Monday.com is essential, and a background in healthcare or institutional administration is advantageous. Exceptional written communication skills are required, as you will be drafting correspondence for physicians in major institutions.
This role is scope-based rather than fixed-hours, with flexible engagement structures available. We are looking for someone who can begin in June 2026. The monthly retainer starts at $2,000, with adjustments based on scope and experience.
To apply, please send your resume along with a brief paragraph (under 200 words) describing a time you streamlined a chaotic process and the measurable impact it had.
