Senior Technical Customer Success Engineer
✨ AI Summary
About ZenRows:
Founded in the Basque Country, ZenRows is a rapidly growing data infrastructure startup in Europe, operating entirely remotely. Established in 2021, we initially focused on a scraping API for developers and are evolving to become a comprehensive data collection infrastructure for the AI era. Our services are vital for companies in various sectors, including e-commerce and finance.
Role Overview:
We are seeking a Senior Technical Customer Success Engineer to enhance customer integration and success. You will be the key technical contact for our clients, ensuring they achieve their objectives with our platform.
Main Responsibilities:
- Serve as the primary technical liaison for customers via chat, Slack, and calls.
- Assist in onboarding enterprise clients, troubleshoot issues, and develop integration samples.
- Participate in sales calls to address technical inquiries and facilitate deal closures.
- Monitor account health proactively to preemptively address challenges.
- Resolve integration issues and create automation to streamline processes.
- Document guidelines and provide feedback to the product team based on customer experiences.
Requirements:
You should have at least 5 years of experience in technical customer success or related fields, with proficiency in Python or JavaScript. Familiarity with HTTP, DNS, and proxies is essential, alongside experience with data-driven customer service teams. Strong English communication skills are required.
