Technical Customer Success Manager
✨ AI Summary
At Passion.io, we are on a mission to empower creators by enabling them to build and monetize their mobile apps without coding. We are seeking a Technical Customer Success Manager to provide in-depth technical guidance to our creators as they navigate the complexities of app development and launch.
Main Responsibilities:
- Manage a portfolio of about 45 creators, primarily based in the US.
- Troubleshoot complex platform configurations and review integrations.
- Advise on backend setups for scalability and diagnose root causes of issues.
- Collaborate with the Product team on advanced use cases and document best practices.
- Conduct technical readiness reviews and monitor compliance updates from Apple and Google.
- Support the improvement of QA workflows and enhance feature adoption.
Requirements:
- Minimum of 2 years in a Technical Customer Success, Solutions, or SaaS role.
- Proven experience with SaaS or app-based platforms and familiarity with APIs and integrations.
- Strong analytical skills and the ability to simplify complex technical concepts.
- Excellent written documentation skills and a proactive mindset.
- Experience in no-code/low-code environments is a plus.
How to Apply: If you are passionate about technical problem-solving and thrive in a fast-paced environment, we would love to hear from you. Apply now to join our global team and help shape the future of creator-led apps!
