Technical Customer Support
✨ AI Summary
Trust Wallet is the premier non-custodial cryptocurrency wallet, with over 200 million users globally. Our aim is to empower individuals to control their assets and engage in the evolving economy. We support more than 10 million assets across 100+ blockchains, ensuring a seamless multi-chain experience.
Role Overview:
We are seeking a highly motivated Technical Customer Support Contractor (6 months) to enhance our user experience. This role involves combining user communication with technical analysis to troubleshoot and resolve issues related to wallet functionality and payment systems.
Main Responsibilities:
- Provide efficient customer support through various channels, addressing inquiries about wallet features, transactions, and security.
- Analyze and diagnose technical issues, escalating complex cases with detailed context.
- Monitor system performance and assist in incident management, ensuring prompt communication and resolution.
- Collaborate with internal teams to enhance system operations and address user concerns.
- Identify recurring issues and contribute to process improvements and documentation.
- Engage with user feedback to preemptively spot potential issues.
Qualifications:
2-4 years of experience in customer or technical support, preferably in fintech or crypto. Strong communication skills in English and Mandarin are essential. Familiarity with payment systems and troubleshooting APIs is advantageous. A proactive mindset and the ability to operate in a fast-paced environment are crucial.
