Customer Support Executive
✨ AI Summary
Triply is revolutionizing the travel industry by integrating operations, payments, and financial tools into a single platform. As we grow, we recognize that exceptional customer support is vital to our product and brand. We are assembling a top-tier customer service team to enhance this experience.
Role Overview
We are seeking a detail-oriented, compassionate Customer Support Executive to join our expanding customer service team. This position is pivotal in managing customer interactions, addressing inquiries, resolving challenges, and ensuring that every client feels valued and confident in using Triply. You will thrive in a dynamic travel-tech environment where timely responses are crucial.
Main Responsibilities
- Address customer inquiries across various channels, including email, chat, and phone, with professionalism and efficiency.
- Resolve requests related to bookings, payments, accounts, and platform navigation while embodying Triply's values.
- Collaborate with cross-functional teams to address complex issues and escalate critical matters to the Customer Support Lead.
- Utilize CRM tools to document and track customer interactions accurately, contributing to our knowledge base.
- Engage in quality assurance reviews and propose enhancements to support processes and documentation.
Requirements
- Minimum of 3 years in customer support, preferably within fintech, payments, or SaaS.
- Experience in a fast-paced startup environment and proficiency with CRM tools.
- Strong organizational skills and the ability to manage urgent customer situations with empathy.
