Retention Manager
✨ AI Summary
Position: Retention Manager
We are seeking a Retention Manager to spearhead customer retention and telesales for M-KOPA Uganda. This role focuses on transforming existing customers into repeat buyers through effective campaign execution, exceptional coaching, and stringent performance management.
Role Overview: As the leader of Uganda's retention strategy, you will oversee all aspects of customer engagement—from campaign creation to nurturing a team culture that prioritizes results. You will collaborate with various departments, including Product, Finance, and Marketing, to eliminate barriers to conversion.
Main Responsibilities:
- Direct daily operations of the retention and telesales team, ensuring optimal performance across campaigns.
- Design and implement telesales campaigns, aligning all components to drive effective execution.
- Enhance campaign performance by monitoring key metrics and collaborating with stakeholders to address challenges.
- Foster a coaching culture by guiding Team Leaders and agents in sales techniques and customer engagement.
- Refine processes to enhance customer experience and ensure compliance with best practices.
Requirements:
- Bachelor's degree in Business, Sales, or a related field.
- 5+ years of experience in telesales or customer retention, with a minimum of 3 years in a management role.
- Strong analytical skills with a track record of improving sales performance.
- Excellent communication and leadership abilities.
How to Apply: If interested, please submit your application. Join us at M-KOPA, where we foster career growth and prioritize employee well-being.
