Call Centre Agent
✨ AI Summary
At GiveDirectly, we aim to redefine international aid by providing direct cash transfers to those in need. Since our inception in 2011, we have raised over $1 billion and reached more than 2 million individuals across 15 countries. Our innovative approach has garnered recognition from various prestigious outlets. We foster a dynamic, non-hierarchical culture that values transparency and accountability.
Role Summary:
As a Call Centre Agent, your primary responsibility will be to serve as the initial contact for program participants, ensuring they receive accurate and respectful information. You will also collect valuable feedback to enhance our programs and maintain operational integrity.
Main Responsibilities:
- Handle incoming calls, addressing inquiries and concerns with empathy and professionalism.
- Conduct surveys to verify cash transfers and gather recipient feedback.
- Maintain comprehensive records of interactions using specified data tools.
- Provide insights to improve operational processes and enhance recipient experiences.
- Collaborate with teams to refine communication scripts and workflows.
Required Qualifications:
- Bachelor's degree in a relevant field.
- 1 to 2 years of experience in call centers or customer service, preferably in a nonprofit context.
- Fluency in Giriama, English, and Kiswahili.
- Strong ethical standards and attention to detail.
