Associate Account Manager
✨ AI Summary
About Fincra: Fincra is a payment infrastructure provider that offers secure payment solutions for fintechs, platforms, and businesses, enabling them to accept payments globally and scale across borders.
Role Overview: The Associate Account Manager will focus on enhancing revenue retention and growth among enterprise merchants by managing commercial relationships and ensuring long-term partnership value. This role emphasizes accountability for results rather than mere activity.
Main Responsibilities:
- Act as the main commercial contact for assigned enterprise merchants, maintaining ongoing engagement.
- Proactively manage accounts to safeguard existing revenue and identify potential churn risks.
- Discover and implement upsell and cross-sell opportunities to increase account value.
- Create account plans and conduct regular business reviews to evaluate performance and opportunities.
- Ensure accurate revenue forecasts and clearly communicate any risks or upsides.
- Document all commercial activities using CRM tools, like HubSpot.
- Promptly address and escalate any issues affecting revenue.
Minimum Requirements:
- 2–3 years of experience in account management or relationship management.
- Experience with B2B or enterprise customer accounts.
- Strong commercial mindset with the ability to identify growth opportunities.
- Proficient in CRM tools for tracking and forecasting.
- Excellent communication skills, both written and verbal.
