First Mile & Last Mile Manager
✨ AI Summary
About Jumia: Jumia is a prominent e-commerce platform in Africa, focused on enhancing daily life through technology. Its mission centers on providing innovative and affordable online services while empowering businesses to connect with customers. The company operates a marketplace alongside Jumia Logistics and Jumia Pay, employing over 3,000 individuals with a mix of local and international expertise. Jumia aims to make a sustainable impact across Africa and was the first tech firm on the continent to be listed on the New York Stock Exchange in April 2019.
Job Overview: Jumia is hiring for the position of First and Last Mile Regional Manager in multiple locations: Lagos, Oshogbo, and Owerri/Asaba. This role entails overseeing pickup and delivery operations to ensure top-notch customer service and operational performance.
Main Responsibilities:
- Lead a team of First and Last Mile Operators for efficient execution of delivery operations.
- Assign daily tasks and routes based on priorities and customer needs.
- Train and support team members to enhance productivity and performance.
- Conduct regular evaluations and provide feedback for improvement.
- Monitor key performance indicators like on-time delivery and customer satisfaction.
- Coordinate with internal teams to optimize logistics processes.
- Ensure adherence to transportation regulations and safety standards.
- Maintain accurate records related to operations and vehicle performance.
Requirements:
- Bachelor’s degree in Logistics or related field preferred.
- 5+ years in logistics, with at least 2 years in a supervisory position.
- Strong leadership and communication skills.
- Proficiency in logistics technology tools.
- Ability to work independently and collaboratively.
How to Apply: Interested candidates should apply through Jumia's official website. Please note that Jumia does not charge any application fees.