B2B Client Support Specialist
About the role
ABOUT CLIPBOARD
Clipboard is dedicated to enhancing community welfare through its innovative app-based marketplace that links healthcare professionals with the essential workplaces needing their expertise. Established in 2016, we operate as a remote-first team of over 1,000 members and have maintained profitability since 2022. A leader in Long-Term Care staffing, we are swiftly branching out into Home Health and Hospitals, aiming to support millions more individuals and their communities.
ABOUT THE ROLE
We are seeking enthusiastic, customer-oriented individuals for the position of B2B Client Support Specialist (Workplace Support Agent). This role is integral to our mission of assisting healthcare facilities in delivering superior care. Candidates of all experience levels are encouraged to apply; the ability to professionally engage with business customers and resolve issues is paramount.
SUCCESS FACTORS
- Customer-Centric Mindset: A genuine desire to assist customers and take responsibility for their issues.
- Strong Communication Skills: Excellent spoken and written English is essential.
- Proactive Problem-Solving: Ability to think critically and provide sustainable solutions.
- High Accountability: Commitment to high standards and consistent results.
RESPONSIBILITIES
- Engage with Workplace customers through voice and email.
- Provide prompt, accurate, and empathetic support for various issues.
- Utilize tools such as Zendesk to manage cases and maintain documentation.
- Apply critical thinking to troubleshoot and escalate issues as needed.
- Collaborate with teams across the organization to resolve customer concerns.
- Maintain our core values of speed, ownership, and high standards.
WHY JOIN CLIPBOARD?
- Completely remote work opportunities.
- A dynamic startup atmosphere that fosters curiosity and growth.
- A fair hiring process prioritizing skills over experience.
- Chance to make a meaningful impact for our workplace clients.
HIRING PROCESS
1. Application
2. Case Study
3. Interview with Hiring Manager
4. Executive Interview
5. Offer
IMPORTANT: Clipboard will never ask for money or bank details in our hiring process. Please report any scams.
Summarised by JobsOnline Africa from the employer's listing. The full details are on the employer's site when you apply.