Client Support Specialist
About the role
ABOUT CLIPBOARD
Clipboard's mission is to uplift communities through an innovative app-based marketplace that connects healthcare professionals with employers. Since its inception in 2016, Clipboard has empowered countless individuals to secure financial stability while providing essential care to millions across the U.S. With a remote-first team exceeding 1,000 members and profitable since 2022, we lead in Long-Term Care staffing and are expanding into Home Health and Hospitals. Our growth means we need more dedicated team members to support our mission.
ABOUT THE ROLE
We are seeking enthusiastic B2B Client Support Specialists to join our Workplace team. This role is pivotal in assisting healthcare facilities in enhancing care delivery. Your focus will be on providing exceptional customer service and problem-solving for our business clients, regardless of your experience level or educational background.
SUCCESS FACTORS
- Customer-Centric Mindset: A genuine desire to assist customers and own their challenges.
- Strong Communication Skills: Proficient in professional English, both oral and written.
- Proactive Problem-Solving: Ability to think critically and provide long-term solutions.
- High Accountability: Commitment to maintaining high standards and delivering results.
RESPONSIBILITIES
- Interact with Workplace customers via voice and email.
- Provide timely, empathetic support for various issues including shifts and payments.
- Utilize tools like Zendesk to manage cases and maintain documentation.
- Apply critical thinking to troubleshoot and resolve issues effectively.
- Collaborate with cross-functional teams to improve customer experiences.
WHY JOIN CLIPBOARD?
- 100% Remote work flexibility.
- Dynamic startup culture that encourages growth and independence.
- Fair hiring process focused on skills rather than just experience.
- Opportunity to make a real impact for our customers.
HIRING PROCESS: Application, Case Study, Interview with Hiring Manager, Executive Interview, Offer.
Clipboard will never ask for money or bank details during the hiring process. Report any scams impersonating our team.
Summarised by JobsOnline Africa from the employer's listing. The full details are on the employer's site when you apply.