Technical Customer Success Manager

About PostHog
PostHog revolutionizes product development by offering an all-in-one platform that automates coding, analysis, and bug diagnosis. Initially launched from Y Combinator's W20 cohort, the company has expanded its offerings to include unique tools like PostHog Desktop, a data warehouse, and an AI analyst for product insights. With over 450,000 installations, PostHog is product-driven, revenue-efficient, and well-funded, having secured over $180 million from leading investors.

Core Values
PostHog prioritizes transparency, autonomy, rapid product delivery, and an innovative culture. The team embraces a remote-first approach, allowing for asynchronous communication and dedicated time for focused work. They believe in solving significant challenges and fostering creativity, even if it means doing things that might seem unconventional.

Who We're Seeking
We are looking for a Customer Success Manager to nurture relationships with 25-40 high-value clients, ensuring their satisfaction and retention. This role requires technical acumen to address customer issues directly, along with the ability to understand their needs and priorities.

Key Responsibilities

• Build strong relationships with customers and understand their key contacts.
• Gather and relay customer feedback to the PostHog team.
• Resolve technical issues proactively and maintain responsiveness to inquiries.
• Monitor product usage and revenue metrics to prevent customer churn.

Requirements

• Technical proficiency, comfortable troubleshooting and advising on configurations.
• Understanding of product team dynamics and effective customer support.
• A strong focus on customer satisfaction.
• Ability to manage a diverse client base effectively.

If you're eager to join a dynamic team and drive customer success, please apply through our website. We welcome applicants from all backgrounds and are happy to accommodate disabilities during the interview process.