Customer Care Specialist

Join Lucis: Pioneering Preventive Health in Europe

At Lucis, we envision a future where healthcare prioritizes prevention rather than reaction. Our mission is to create an operating system for human longevity that empowers individuals to extend their healthy years. To support our growing member base, we are seeking a dedicated Customer Care Team Lead.

Role Overview: As the primary advocate for our clients, you will guide them through their health journeys, ensuring their satisfaction and well-being. Your responsibilities will include establishing operational metrics and leading a top-tier support team.

Main Responsibilities:

• Provide member support: Address inquiries from members and lab partners through chat, email, and phone with empathy and urgency.
• Emphasize human interaction: Engage via phone for critical situations, ensuring clear communication during stressful moments.
• Collaborate effectively: Work closely with the medical team to appropriately escalate health-related questions.
• Act as the member's voice: Identify recurring issues and relay constructive feedback to product and operations teams.
• Participate in improvement projects: Help enhance the member experience through initiatives like Help Center redesigns and AI-driven workflow automation.

Requirements:

• 1+ years of experience in B2C customer care, support, or hospitality; recent graduates with relevant experience are encouraged to apply.
• Bilingual in English and French, both written and spoken.
• Empathetic and warm interpersonal skills to create memorable support experiences.
• High attention to detail, ensuring accuracy in all communications.
• Problem-solving mindset focused on addressing root causes.

How to Apply: If you are enthusiastic about advancing human health and thrive in dynamic environments, we invite you to apply. Join our Paris-based team and help us redefine the future of healthcare.