Enterprise Customer Success Manager

About PermitFlow

PermitFlow is revolutionizing the construction industry in America by utilizing applied AI to tackle significant information challenges related to building regulations, permitting, and project management. Our AI solutions assist rapidly growing construction companies in efficiently managing permitting, licensing, inspections, and project closures, ultimately enhancing development in housing, clean energy, and infrastructure. With over $20 billion in project value managed, we help contractors minimize compliance delays and confidently scale their operations. Our recent funding round raised over $90 million from prestigious investors, positioning us at the forefront of the industry as we enter a new capital expenditure cycle.

Position Overview

As an Enterprise Customer Success Manager, you will report to the VP of Customer Success and work closely with the CEO and VP of Operations. This role focuses on managing complex, high-value customer relationships, driving product value, and establishing scalable customer success functions.

Key Responsibilities

• Manage a portfolio of high-value enterprise accounts, overseeing onboarding, retention, renewals, and growth.
• Facilitate a smooth customer journey from the outset to maximize efficiency and value.
• Develop strategic partnerships with senior stakeholders to ensure long-term success.
• Create and implement customer success strategies to promote product adoption and customer advocacy.
• Collaborate with cross-functional teams to influence AI-driven product advancements.
• Utilize customer success metrics to identify and mitigate risks, ensuring high retention rates.
• Establish scalable processes and operational frameworks within the customer success team.

Qualifications

• 5+ years of experience in B2B SaaS customer success or account management, particularly with enterprise clients.
• Strong analytical skills to leverage data for customer success insights and ROI demonstration.
• A proactive, self-motivated approach with the ability to thrive in a dynamic startup environment.
• Enthusiasm for leveraging AI in operational workflows.

Benefits

• Competitive salary and equity opportunities in a growing company.
• Comprehensive health coverage, including medical, dental, and vision.
• 401(k) plan and unlimited paid time off.
• Home office stipend and daily meals provided in-office.
• Commuter benefits for travel expenses.

To apply, please visit our website and submit your application. This role requires approximately 25% travel for customer visits and conferences.