Customer Experience Specialist

ABOUT CLIPBOARD

Clipboard's mission is to empower communities by connecting healthcare professionals with employers in need through our innovative app-based marketplace. Established in 2016, our remote-first team of over 1,000 has achieved profitability since 2022 and is recognized as a leading Y-Combinator company. As a dominant player in Long-Term Care staffing, we are expanding into Home Health and Hospitals, necessitating growth in our team to support millions of individuals and their communities.

ROLE OVERVIEW

Location: Remote - Africa | South America | The Caribbean

Clipboard is seeking Worker Operations Customer Experience Specialists to assist over 400,000 professionals on our platform. This role goes beyond traditional customer support, requiring real-time problem-solving via chat, voice, and email. Ideal candidates are proactive, articulate, and composed in high-pressure situations, with many of our leaders emerging from similar positions.

MAIN RESPONSIBILITIES

• Provide prompt, accurate, and compassionate support through various communication channels.
• Address issues related to shifts, payments, onboarding, and platform use in real-time.
• Utilize tools such as Zendesk and Salesforce for case investigation and documentation.
• Independently troubleshoot issues while exercising sound judgment.
• Enhance communication by personalizing interactions while maintaining professionalism.
• Identify and address recurring operational issues to improve user experience.
• Assist new users in onboarding to build their confidence on the platform.

REQUIREMENTS

• Fluent in professional English, both written and spoken.
• Strong customer service skills with clear and empathetic communication.
• Quick learner of new tools and systems.
• Able to thrive in a dynamic, high-responsibility environment.
• Detail-oriented with the ability to maintain composure under stress.
• Collaborative team player with effective communication skills.

HOW TO APPLY

Our hiring process includes an application review, skills assessment, case study, and interviews. Please note that our team operates 24/7, and shifts are assigned based on business needs. Clipboard will never request payment or bank details during the hiring process. Report any scams impersonating our team.