Customer Support Officer

About Us
Moniepoint, recognized by the Financial Times in 2024, stands out as Africa’s leading fintech, serving over 10 million accounts and handling billions of Naira in monthly transactions. Our goal is to foster financial well-being for every African, everywhere. Explore our culture of innovation, teamwork, and personal development.

Job Title: Customer Support Officer (Offline State Support)
Department: Customer Support Operations
Reports to: Regional Team Lead
Location: Anambra

Role Overview
The Customer Support Officer is responsible for delivering exceptional support to both walk-in clients and those using WhatsApp. The primary focus is to address customer inquiries, resolve technical issues, and handle service-related matters, ensuring a consistent customer experience that reflects the Bank's values.

Main Responsibilities:

• Act as the initial contact for walk-in customers and respond to inquiries via WhatsApp.
• Provide timely, accurate responses to customer questions and service requests.
• Document all support requests for tracking and follow-up.
• Collaborate with internal teams to ensure quick resolution of issues.
• Escalate complex issues to the Regional/State Team Lead as necessary.
• Follow established communication scripts and operational guidelines.
• Gather and record customer feedback to drive improvements.
• Build strong, trust-based relationships with customers through effective communication.
• Maintain confidentiality and data privacy at all times.

Requirements:
1-2 years of customer service experience, a BSc or HND, and completion of NYSC or valid exemption certificate. Candidates must demonstrate excellent communication skills, problem-solving abilities, a customer-centric approach, and strict adherence to operational procedures.

How to Apply:
If you are interested in this opportunity, please submit your application detailing your qualifications and experience.