Customer Support Officer
✨ AI Summary
About Us
Moniepoint, recognized by the Financial Times in 2024 as Africa’s fastest-growing fintech, serves over 10 million accounts and processes billions of Naira in transactions each month. Our mission is to foster financial well-being for all Africans. Discover how we promote a culture of innovation and teamwork at Moniepoint.
Job Title: Customer Support Officer (Offline State Support)
Department: Customer Support Operations
Reports to: Regional Team Lead
Location: Ogun State
Role Overview
The Customer Support Officer is responsible for delivering exceptional support to walk-in customers and those in WhatsApp groups across the nation. The primary objective is to address inquiries, technical issues, and service-related matters while ensuring a consistent customer experience that aligns with our organizational values.
Main Responsibilities
- Act as the first point of contact for walk-in customers and respond to inquiries via WhatsApp.
- Provide timely and accurate responses to customer requests.
- Document all support requests meticulously for effective tracking.
- Collaborate with internal teams to resolve customer issues promptly.
- Escalate complex issues to the Regional/State Team Lead as necessary.
- Follow established communication scripts and operational procedures.
- Gather and document customer feedback for continuous improvement.
- Build strong, trust-based relationships with customers.
- Ensure confidentiality and data privacy of customer information.
Requirements
A minimum of 1-2 years in customer service, with a BSc or HND required. Candidates must have completed NYSC or hold a valid exemption certificate. Excellent communication skills, problem-solving abilities, and a customer-focused mindset are essential.
How to Apply
If you’re interested in this opportunity, please submit your application for consideration. Join us for competitive pay, benefits, and opportunities for professional growth.
