Enterprise Customer Success Manager
✨ AI Summary
Position Overview: Canonical is seeking an Enterprise Customer Success Manager to join its strategic Customer Success team. This role focuses on minimizing risk and churn while enhancing product adoption and expansion within existing accounts. The CSM will build strong relationships with customers, ensuring they have an optimal experience with Canonical’s diverse offerings.
Main Responsibilities:
- Onboard new clients and introduce them to products such as Ubuntu Pro, MAAS, and Kubernetes.
- Coordinate complex projects with developers and IT decision-makers across various sectors.
- Work alongside Sales and Engineering teams to create engagement plans aligned with customer goals.
- Manage a customer portfolio, identifying opportunities for growth and renewal risks.
- Conduct regular business reviews, addressing blockers, and collaborating with product teams to enhance customer satisfaction.
- Support customers through ticket requests and create targeted campaigns.
Requirements:
- Fluent in French with excellent English skills.
- Minimum of 5 years of IT experience, particularly in Linux, cloud computing, or related technologies.
- Strong presentation abilities and a knack for discussing complex software solutions.
- Experience in process improvement and agile methodologies.
- Familiarity with tools like Salesforce and Jira is a plus.
How to Apply: Interested candidates can submit their applications through Canonical's careers page.
About Canonical: Canonical is a leading tech company driving the global shift to open source, known for publishing Ubuntu. Emphasizing excellence and diversity, Canonical values a remote-first work culture established since 2004.
