Customer Support Officer
✨ AI Summary
Company Overview
Moniepoint, recognized by the Financial Times in 2024 as Africa’s fastest-growing fintech, serves over 10 million accounts and manages billions of Naira in monthly transactions. Our mission is to foster financial happiness across Africa. Discover more about our innovative and collaborative work culture.
Job Title: Customer Support Officer (Offline State Support)
Department: Customer Support Operations
Reports to: Regional Team Lead
Location: Lagos
Role Overview
The Customer Support Officer is responsible for delivering exceptional support to walk-in customers and those on WhatsApp. This role emphasizes addressing customer inquiries, resolving technical issues, and ensuring a seamless service experience that aligns with the Bank’s values.
Main Responsibilities
- Act as the initial contact for walk-in customers and respond to inquiries on WhatsApp.
- Provide timely, accurate responses to customer inquiries and service requests.
- Document all customer support requests for effective tracking and follow-up.
- Collaborate with internal teams to ensure customer issues are resolved swiftly.
- Escalate complex issues to the Regional/State Team Lead when necessary.
- Follow established communication scripts and operational guidelines.
- Gather and record customer feedback to enhance service delivery.
- Identify customer needs and provide suitable solutions.
- Maintain strong, trust-based relationships through effective communication.
- Ensure the confidentiality of customer information at all times.
Requirements
A minimum of 1-2 years in customer service or support, with a BSc or HND qualification. Candidates must have completed NYSC or have a valid exemption certificate. Excellent communication skills and a customer-centric mindset are essential.
How to Apply
If you're interested in joining our dynamic team and contributing to our mission, please submit your application.
