Customer Support Officer
✨ AI Summary
About Us
Moniepoint, recognized by the Financial Times as Africa's fastest-growing fintech in 2024, serves over 10 million personal and business accounts, handling billions of Naira in monthly transactions. Our mission is to foster financial happiness across Africa. Explore our culture of innovation and teamwork.
Job Title: Customer Support Officer (Offline State Support)
Department: Customer Support Operations
Reports to: Regional Team Lead
Location: Ondo State
Role Overview
The Customer Support Officer is responsible for delivering exceptional support to walk-in customers and those communicating via WhatsApp. This position emphasizes resolving inquiries and technical issues while ensuring a seamless customer experience that aligns with the bank's values.
Main Responsibilities
- Act as the primary contact for walk-in customers and respond to inquiries on WhatsApp.
- Provide accurate and timely responses to customer requests.
- Document all customer support requests for effective tracking and follow-up.
- Collaborate with internal teams to resolve issues promptly.
- Escalate complex issues to the Regional/State Team Lead as necessary.
- Follow established communication scripts and service guidelines.
- Gather and record customer feedback to enhance services.
- Build strong relationships with customers through effective communication.
- Ensure customer data privacy and confidentiality at all times.
Requirements
Minimum of 1-2 years in customer service, with a BSc or HND. Completion of NYSC or valid exemption is required. Strong communication skills, problem-solving abilities, and a customer-focused mindset are essential.
How to Apply
If you are interested in joining our team, please submit your application detailing your experience and qualifications.
