Client Support Specialist
✨ AI Summary
Clipboard aims to uplift individuals economically by connecting professionals with job opportunities through our innovative app-based marketplace. We are a rapidly growing Series C company, recognized for our leadership in the Long Term Care sector while expanding into areas like dental offices and schools. With a global team of over 700, we have been profitable since 2022, facilitating millions of shifts annually.
Role Overview: As a B2B Client Support Specialist, you will serve as the primary contact for our business clients, addressing their needs and enhancing their experience. This position is ideal for individuals who are passionate about customer service and problem-solving, regardless of prior experience.
Main Responsibilities:
- Provide prompt and empathetic support via voice and email for workplace clients.
- Utilize tools like Zendesk for case management and to maintain accurate documentation.
- Apply critical thinking to resolve issues efficiently and collaboratively with various internal teams.
- Identify and address recurring challenges to improve service and operational processes.
Requirements:
- Customer-centric attitude with a strong sense of accountability.
- Excellent communication skills in English, both spoken and written.
- Proactive problem-solving capabilities.
Source: Remotive
