Customer Onboarding Specialist
✨ AI Summary
Canibuild is revolutionizing the residential construction industry by streamlining design, approval, and sales processes through automation. We are a rapidly expanding SaaS startup supported by Australia’s largest hedge fund, serving a growing customer base across Australia, New Zealand, Canada, and the United States.
Position Summary:
We are seeking a Customer Onboarding Specialist to ensure a smooth onboarding experience for new clients. This role is essential for helping customers navigate our platform effectively and achieve their objectives.
Main Responsibilities:
- Guide new customers through account setup and implementation of Canibuild.
- Communicate setup requirements and manage expectations for clients and stakeholders.
- Document customer needs and inquiries in the CRM system.
- Collaborate with various departments, including customer success, sales, IT, and finance, to enhance onboarding.
- Utilize customer feedback to improve the onboarding process continuously.
- Understand customer objectives to tailor the implementation experience.
- Engage proactively with customers to address feedback and enhance satisfaction.
- Build strong relationships with customers to support them throughout their journey.
Qualifications:
- Bachelor’s degree in a relevant field; knowledge of architectural design is advantageous.
- Experience in customer implementation or a similar role.
- Excellent communication and interpersonal skills.
- Strong organizational abilities and problem-solving skills.
- Familiarity with CRM systems.
- Ability to work collaboratively in a team setting.
