Customer Support Technician
✨ AI Summary
Company Overview: Founded in 2011, SkySlope has evolved from a small idea into a leading software provider in the real estate sector, headquartered in Sacramento, California. With nearly 150 employees supporting around 300,000 users across the U.S. and Canada, we pride ourselves on delivering innovative solutions for real estate professionals.
Position Summary: We are seeking a Customer Support Technician to join our dynamic team. In this role, you will deliver outstanding customer, technical, and product support to enhance the experience of real estate agents, brokers, and service providers. You will handle customer support tickets, assist colleagues, and maintain a high level of expertise on our platform.
Main Responsibilities:
- Respond promptly and professionally to customer inquiries via email, chat, and phone.
- Enhance department efficiency by supporting team members.
- Troubleshoot and resolve technical issues while maintaining open communication with customers.
- Identify and escalate website issues to the QA team as necessary.
- Utilize downtime to assist with service queue tasks or other assignments from leadership.
Requirements:
- Proven experience in customer service, preferably in technology or call center environments.
- Ability to multitask effectively while working on various platforms.
- Strong typing skills (40+ WPM) and excellent communication abilities.
- Team player with a collaborative mindset.
