Senior Technical Account Manager
✨ AI Summary
Join SCAYLE as a Technical Account Manager (TAM), where you will serve as the key technical and strategic liaison for a select group of 5-10 enterprise E-Commerce SaaS clients. Your role will involve integrating deeply with their technical systems to ensure alignment between their business objectives and SCAYLE’s E-Commerce platform capabilities. Your primary aim will be to foster long-term success for customers by bridging the gap between client teams and SCAYLE's internal product and engineering departments.
Key Responsibilities:
- Manage and nurture 5-10 enterprise customer relationships with a technical focus.
- Act as a trusted advisor for SCAYLE platform implementation, integration strategies, and architectural decisions.
- Convert complex customer needs into actionable feature requests and influence the product roadmap.
- Align customer business requirements with current product capabilities to promote usage.
- Facilitate technical escalations with solution engineering, support, and product teams.
- Conduct technical quarterly business reviews (QBRs), integration assessments, and roadmap workshops.
- Monitor account health, usage statistics, and KPIs, providing recommendations for enhancements.
- Collaborate closely with Key Account Managers, Product Management, Engineering, and Sales teams.
Qualifications:
- Over 5 years of experience in enterprise eCommerce, SaaS platforms, or digital consulting.
- Demonstrated success in a technical customer-facing capacity.
- Strong grasp of eCommerce architectures and integrations.
- Knowledge of headless commerce and MACH principles.
- Ability to interpret architecture diagrams, API documentation, and technical specs.
